Resume

Contact Details

Ilkka Koutonen
Kanervapolku 4 D 12
87500 Kajaani
Finland
+358405594237
ilkka@darkball.net


Language skills

Finnish – Native proficiency
English – Professional working proficiency


Education

Kajaani University of Applied Sciences
Business Information Technology, System Administration
Thesis: Backing Up A Virtualized Environment
2008 – 2012

Kainuu Vocational College
Datanomi, qualification in Information and Communications Technology
2005 – 2008


Work Experience

Kainuun Etu Oy
Technical Specialist
August 2012 – December 2016

First line helpdesk for OpenStack cloud environment, various tasks for DIGITICE Finland cluster member companies and lectures at Kajaani University of Applied Sciences on OpenStack.

Kainuun maakunta –kuntayhtymä
IT-support Intern
June 2010 – October 2010

Workstation setups from installing software to installing workstations to end-users. Resolving helpdesk tickets and going to users to solve problems. Some small network tasks.

Suomen Suoramainonta / Jakelumasters Oy
Paperboy
August 2008 – September 2008
Delivering free newspapers and advert
isements to about 400 households in Kajaani area.

Kajaanin Lyseo
IT-Support Intern
January 2008 – May 2008
Operating system upgrades, network changes and website coding.


Volunteer Experience

Bluelight Dev
Senior Staff Member
January 2009 – Present
Testing applications before they are released to the public, providing support for applications made by Bluelight Dev.

SwiftKit
Senior Staff Member
December 2007 – Present
Beta-testing, suggesting new features, end-user support. I was “Head of Support Services” between 2008-2010. I made sure users got good support, instructions were correct and up-to-date in database.

Zybez Runescape Help

Content Team Member
December 2006 – December 2008
Working in 20-40 people group to make new content, develop site and check user reports on wrong information on site.
Content Team Leader
December 2008 – September 2009
Leading content team, giving out tasks and assisting Head of Content.
Head of Content
September 2009 – June 2010
User control of the website, developing website, ultimately leading the content team members and leaders.
Radio DJ
April 2009 – February 2010 and December 2010 – October 2012
Playing music on online radio to 20-300 listeners
Radio Team Leader
October 2011 – October 2012
Playing music on online radio, supervising playlists and overall radio activities and leading radio team consisting of 15-30 people.
Zybez Runescape Help Forums

Moderator
December 2009 – October 2011
Keeping the forums clean of spam
and malware. Punishing users who break rules (racism, flaming etc) and taking part in smaller decisions concerning the forum. The forum has about 1.2 million registered users.
Senior Moderator
October 2011 – October 2012 and September 2015 – Present
Banning users who break rules, supervising moderators, taking part in more important decisions concerning the forum. User and forum control on forum’s admin control panel

Technical Skills

Operating systems
Windows XP, Vista, 7, 10,
Server 2008; Ubuntu, Debian, CentOS
Virtualization
VMware ESXi, OpenStack
Multimedia
Adobe Photoshop, Adobe After Effects,
Adobe Premiere
Scripting
PHP, Bash, Python
Automation
Ansible
Aerial video/photography
DJI Phantom 3 Advanced
Server software
Apache, Percona, Redmine,
MediaWiki
Databases
MySQL
User Directories
Active Directory, OpenLDAP
Monitoring
Logwatch, Nagios, New Relic

Certifications

05/2011 – Microsoft Technology Associate: Windows Server Administration Fundementals
04/2012 – Microsoft Certified Professional
08/2014 – LFS101x: Introduction to Linux

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